Shipping policy

Last Updated: August 31, 2026

At House of DECCO, we want every order to arrive accurately, safely and ready for your project. Because many of our products are specialized, project-specific or customized, please review the following Shipping & Returns Policy carefully before placing your order.

This policy applies to purchases made through House of DECCO and shipped within the United States.

Shipping

Where We Ship

House of DECCO currently ships within the United States only.

Order Processing

Orders are typically processed within 2–4 business days after payment is confirmed. Larger orders, palletized shipments or orders requiring special preparation may require additional processing time.

Processing times are estimates and may vary based on product availability, order size and other circumstances.

Once an order has entered processing, it can no longer be canceled or modified.

Shipping & Delivery

Shipping times and costs vary depending on the destination, order size, weight and selected shipping method.

Any delivery dates or transit times provided at checkout or by our team are estimates and are not guaranteed unless expressly stated otherwise.

House of DECCO is not responsible for delays caused by shipping carriers, weather, transportation disruptions or other circumstances outside our reasonable control.

Inspect Your Delivery

Please inspect your shipment promptly upon delivery.

If your order arrives damaged, incomplete or contains an incorrect item, contact us at info@heydecco.com as soon as possible and include your order number, a description of the issue and clear photographs of the product and packaging.

Please retain all original packaging until the issue has been resolved.

Order Cancellations

Orders may be canceled only before they enter processing.

Once an order has entered processing, it cannot be canceled or modified.

Because customized, tinted and made-to-order products may enter preparation shortly after an order is placed, we recommend contacting us immediately at info@heydecco.com if you need to request a cancellation.

Returns

Eligible products may be returned within 30 days of delivery, subject to the conditions below.

To be eligible for a return, the product must be:

  • Unopened and unused

  • In its original packaging

  • In resalable condition

  • Accompanied by proof of purchase

Returns must be authorized by House of DECCO before being shipped back.

To request a return, contact info@heydecco.com with your order number and the products you would like to return.

Do not ship products back without prior return authorization.

Return Shipping

Customers are responsible for all return shipping costs.

We strongly recommend using a trackable and insured shipping service, as House of DECCO is not responsible for returned products that are lost or damaged in transit.

Original shipping charges are non-refundable, except where required by applicable law or when the return results from an error by House of DECCO.

Restocking Fee

All eligible returns are subject to a 25% restocking fee.

The restocking fee will be deducted from the amount refunded after the returned merchandise has been received and inspected.

Shipping charges are not included when calculating the refundable merchandise amount.

Final Sale Items

The following products are Final Sale and cannot be returned, exchanged or refunded:

  • Color Toners

  • Tinted or custom-colored products

  • Custom or made-to-order products

  • Opened or used products

  • Samples

Please verify product, color, quantity and project requirements carefully before placing your order.

If you need assistance selecting products for your project, contact us before ordering.

Refunds

Once an authorized return is received, we will inspect the merchandise to confirm that it meets the return requirements.

If approved, the refund will be issued to the original payment method, less the applicable 25% restocking fee and any non-refundable shipping charges.

Please allow additional time for your bank or credit card provider to process and post the refund.

House of DECCO reserves the right to refuse a return or reduce the refund if returned merchandise is opened, used, damaged, incomplete or otherwise not in resalable condition.

Damaged, Defective or Incorrect Orders

If you receive an item that is damaged, defective or different from what you ordered, contact info@heydecco.compromptly after delivery.

Please provide your order number and photographs showing the product, packaging and any visible damage.

After reviewing the claim, House of DECCO will determine the appropriate resolution, which may include replacement, refund or another remedy as appropriate.

The 25% restocking fee does not apply when an eligible return results from an incorrect or defective product supplied by House of DECCO.

Color & Material Considerations

DECCO Microcement is a hand-applied decorative finish. Final color and appearance may vary depending on substrate, texture, application technique, lighting, batch, sealer and other installation conditions.

Digital images and screen representations are intended as references only and may not accurately reproduce the final color.

For projects where precise color or finish selection is critical, we strongly recommend reviewing a physical sample before ordering project materials.

Color preference, natural variation or differences between digital representations and finished applications do not make customized, tinted or Color Toner products eligible for return.

Questions?

If you have questions about shipping, returns or product selection before placing your order, please contact us at:

Bluetrade Building Materials, Inc.
1831 SW 27 Ave
Miami, FL 33145
United States

info@heydecco.com